Cancellation and Refunds Policy

 

All cancellations (from both tenant and host must be made withing 24hours after the reservation process has started, that is after transaction has started,failure to do this may result in a cancellation process.This is because in the process of reservations,FINACC is responsible for transfer charges and reversal means more charges ,as well as communication charges ,so the cancellation fee is calculated based on these proportions

 

1. Host Cancellation / Guest Cancellation

 

   Hosts are encouraged to notify FINACC to remove property from portal if it has been occupied by                    other methods.FINACC also confirms vacancy before authorising reservations.

 

   Charges are exempted when the following cases are confirmed:

 

1. Death in family

2. Serious illness

3. Natural Disasters

4. Political Unrest in destination country

5. Property Damages

6. Maintenace issues affecting the host from receiving a tenant.

7. Duty and Formal Responsibilities

 

2. Host Guarantee

 

    FINACC only takes responsibilty of any vandalism (property destruction) if the deposit paid by the                     tenant is left in our custody,if it is paid to landlord, then the landlord takes full responsibility.

    If FINACC is taking responsibility,it will only take responsibility of damage worth the deposit in its                       custody and will also refund the deposit when tenant is leaving the property.

 

3. Guest Refund Policy

 

    Here Hosts must take note .Refund if not due to travelling issues ,it is mainly due to disgruntlement  of             guest because of receiving fake information and listings.To avoid this, FINACC , confirms                                     property  information before allowing reservation,before posting property to site.

    Description given should match current property state

 

   Guest are given their refund upon meeting the cancellations reasons and necessary documentation.

   Following Conditions make cancellations eligible :

 

• If cancellation of reservation is done in 24hours or less before the scheduled start of the reservation \transactions and money transfers.

• Listing on the site is materially different from the actual acccommodation such as ammenities,location,size etc.

• Accommodation is not as clean as described

• Guest should provide measures tried to resolve travel issues 

• Guest should have not caused travel issues themselves

• Guest should bring travel issue within 24 hours of its occurence

 

 

  Also READ MORE on  TERMS OF SERVICE by clicking here

 

 

 

  Content and Extortion Policies

 

          By posting info to FINACC,you agree to abide by guidelines and other FINACC policies,We reserve                   the right to remove content in whole or part ,that violates these guidelines

 

Listings and Profiles

 

By submitting your contact info and property info,which will in turn be used to upload your property details as well as make your landlord profile, you have agreed to honesty and genuinity concern of both parties(the tenants and the landlords).Therefore we prohibit:

 

1 Advertising other commercial products

2 Posting of vulgar,defamatory,threatening,discriminatory,profane,harmful and illegal                            material and any other information that encourages the above acts.

3 Attempts to impersonate another person

4 Content that is false,deceptive or misleading

5 Content refering to FINACC investigations.

6 Content that violate another person or entity rights including intellectual property and            privacy rights .

 

 

 

 

 Responsible Disclosure

 

FINACC owes a great deal of respect to research personels,who have wworked tirelessly to secure the payment system and guard again any attacks on emails,databases etc.If you happen to discover any security risk in any of our online systems please communicate responsibly  or report to finhackone .

 

Submit a bug to us on finhackone, contact  or visit us with a detailed error report or any trace route of the problem

We are committed to addressing ,security issues responsibly and in a timely manner

 

 

For issues involving privacy and security and any other related issues be sure to visit terms and services

 

 

 

 

 

 

 

 

 

 

 

FINACC,Inc